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Privacy policy

NetWatch Global Online Privacy and Cookie Policy

Who are NetWatch Global®?

We are NetWatch Global Limited, (“NetWatch” / “we” / “us” / “our”) a company registered in England and Wales under registered number 08604760 and our registered office is at Brook Court, Whittington Hall, Worcester, WR5 2RX. Since 2013, NetWatch (and its affiliated companies) (“The Surveillance Group” / “Group”) have provided innovation and excellence in open source and social media investigation and are committed to protecting the privacy and confidentiality of sensitive information.

NetWatch are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information and that of the Data Subjects you are processing. This policy applies to you, the user of this Web Site and NetWatch; the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.

This statement sets out our On-line Privacy and Cookie Policy (“Policy”) and explains what personal information we collect from users of our website and what we do with that information. If you have any queries about this Policy or our information practices, please contact the NetWatch Data Protection Officer using the details given at the end of the Policy. Please note that this policy applies to our website www.netwatchglobal.com and to any other websites and subdomains that are linked to it.

NWG are registered with the Information Commissioners Office:

Registration Number: ZA025589

Date Registered: 30 October 2013    Registration Expires: 29th October 2018

Data Controller: NetWatch Global Limited

Address

Brook Court

Whittington Hall

Worcester

WR5 2RX

Data Collected

Without limitation, any of the following Data may be collected:

Cookies

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. A device can refer to a computer, smartphone or tablet. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

You can find more information about cookies at: http://www.allaboutcookies.org and http://www.youronlinechoices.eu.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

How we use cookies

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website, by category, is set out below.

Category 1: Strictly necessary cookies – These cookies enable services you have specifically asked for.

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets, cannot be provided.

Category 2: Performance cookies – These cookies collect anonymous information on the pages visited.

These cookies collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

An example of a performance cookie we use is:

Google Analytics

We use Google Analytics to give us insight into how our users interact with the website. The information collected is anonymous and statistical in nature, including the number of visitors to the website, where they have come to the site from and the pages they have visited. More information can be found at: http://www.google.co.uk/intl/en/analytics/privacyoverview.html

Category 3: Functionality cookies – These cookies remember choices you make to improve your experience.
These cookies allow the website to remember choices you make (such as your user name or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video. The information these cookies collect is anonymised and cannot track your browsing activity on other websites. An example of a functional cookie we use is:

Cookie Compliance

These cookies are used to track the acceptance of the NetWatch cookie policy and place a cookie on the customer’s browser recording acknowledgement.

Style

A content management session cookie used to remember selections and preferences which expires when the user exists their browser session. The cookie stores no personal data or identifiers.

How to manage cookies

Most web browsers automatically accept cookies. However you do not have to accept cookies and you can, should you choose at any time, reject or block the use of cookies and delete all cookies currently stored on your device. You can find out how to do this for your particular browser by clicking ‘help’ on your browser’s menu, or by visiting: www.allaboutcookies.org . For example, in Microsoft Internet Explorer 7.0 you can delete cookies by selecting ‘Tools/Internet Options’, clicking on ‘Delete’ in the Browsing History section and then selecting ‘delete cookies’. Options to accept, block or require notification for the use of cookies are found under: ‘Tools/Internet Options/Privacy/Advanced’. Please be aware however that if you chose to block cookies you may not be able to access certain features of the website.

Third party cookies

We may allow third party organisations to set cookies using this website in order to deliver services. If you would like more information about the cookies used by these third parties, please see their individual privacy policies listed below:

Cookie

What the cookie is used for

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. https://developers.google.com/…/cookie-usage

HubSpot

HubSpot is a web analytics service that tracks and reports website traffic and email response activity.

Google – Doubleclick

We sometimes conduct advertising campaigns using Doubleclick, a service from Google. To find out more about Doubleclick cookies and how to control them, go to http://www.google.co.uk/policies/privacy/ads/

NetWatch.co.uk

These cookies are used to track the acceptance of the NetWatch cookie policy and place a cookie on the customer’s browser recording acknowledgement.

The information that we collect about you

This Policy applies to all information we receive from you, whether you are registering on our website or ordering any of our products. During the course of your use of this website, we will collect two types of information:

(i) Aggregated Information – This website automatically gathers certain statistical information such as the number and frequency of visitors. This information is only used in the aggregate and individuals cannot be identified from it. This aggregated information helps us to measure how individuals use the website and our services so that we can continually improve them.

(ii) Personal Information – We require personal information from you, such as name, company name, address and e-mail address, in order for us to perform the services offered by this website and to fulfil your requests. Some of this information is voluntary and the compulsory fields are clearly marked on the form.

What we do with your personal information

Your personal information may be used in several ways:

How long do we retain your personal information?

Type of data

Retention period

Customer account and contact information
E.g. name, address, telephone number, order history.

Active subscribers
Indefinitely.

Inactive subscribers or pay as you go customers
3 years from cancellation of last service.

Payment card details

All payments via our website are handled via our third-party payment provider Stripe who are fully PCI Compliant. More information about their retention periods can be found at www.stripe.com/gb/privacy

Customer Correspondence
E.g. secure emails, post, disputes, complaints.

3 years from cancellation of last service.

Sensitive Personal Data relating to an instruction (e.g. employment screening check, profile location etc.)

The expiry term for the instruction data can be determined at the point of instruction and cannot exceed 365 days. Should the information be required to be retained by your company the information may be extracted and stored to your internal policies.   

NetWatch Global® Pre-Employment Screening (PES)

If you use our PES service, in addition to the personal information we generally collect from you and use, as detailed above, we also will, subject to your agreement, act as a Joint Data Processor with you for the following personal information to provide our Employment Screening & Verification checks.

Purpose and lawful basis for processing

By using our services and website you may provide NetWatch with certain information that NetWatch will process. The purpose for processing this information is to enable NetWatch to conduct Employment Screening and Vetting checks on the individuals. Current and prospective employees provide these details to enable HR and Finance-related activities, such as setting up payroll and administration and proving identity and experience. At no point will any of the details that you supply to NetWatch be used for marketing purposes or be passed to any third-party company.

The lawful basis for NetWatch processing this data are as follows:

i)        the individual(s) has/have given clear consent for you to process their personal data for a specific purpose.

ii) the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.

This policy applies to data of which we are considered to be the processor, under the GDPR. In instances where we are acting as a processor, ie acting on behalf of another organisation, it is the controller’s legal responsibility to identify the lawful basis for processing the data. Please contact the GPO for further information – Thomas Hull.  Email: thull@netwatchglobal.com.

DATA

We recognise that this information includes more sensitive data and therefore we apply appropriate security measures, including:

Marketing

Where you have consented when you register for one of our products or services, or later by changing your Profile options in your Account Settings we may from time to time send you promotional information about our products and services by email, telephone, post or mobile messaging. You can always stop these messages whenever you want to – see below.

If you do not wish to receive such information and want to withdraw your consent to receiving such communications, all our communications give you the opportunity to unsubscribe. In addition, you may log on at any time to our website, go to the My Account page and click on the Update Profile option. In the Profile page deselect the appropriate options.
You may also contact us by using one of the methods detailed in the Contact section below.

Access to your information and correction

Rights of Individuals

Rights of Access

Right to erasure

Right to restrict processing

Right to data portability

Right to object

You have the right to object to:

Right to complain

All internal complaints or for further information regarding the processing of data, please contact Thomas Hull (Data Protection Officer) at thull@thesurveillancegroup.com or on 01905-767-879.

Alternatively, the Information Commissioners Office can be contacted on 0303 123 1113 or via their website https://ico.org.uk/concerns/.

Right to Rectification and Data Quality

NWG will ensure that the personal data we process remains accurate and up to date. All individuals have the right to have their personal data rectified if it is inaccurate or incomplete. An individual can make this request either verbally or in writing and NWG will have 28 days to respond to the request once identification has been established.

Information security

We recognise the importance of keeping your personal information secure. We take reasonable steps to ensure that our online transactions are secure and that we protect the privacy of information provided to us. We have strict security and confidentiality procedures covering the storage and disclosure of information in order to maintain confidentiality; prevent unauthorised access; and to comply with all applicable data protection regulation and laws.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

Changes to this policy

We may change this Policy at any time by publishing revised or new terms on this website. By continuing to use this website after we change our Policy you accept and will be bound by its terms. We will notify you of the date the changes were last made by including the date of these changes in the ‘Latest Version’ section below, so it is important that you check this page from time to time to take notice of any changes that we make.

More information & Contact details

If you have any queries about our Policy or our information practices in general, you may contact Thomas Hull (Data Protection Officer) by:

Email at: thull@thesurveillancegroup.com

Telephone: 01905-767-879

Post: NetWatch Global Limited, Brook Court, Whittington Hall, Worcester, WR5 2RX

Resources & Further Information

v.2.0 August 2018

Edited & customised by: NetWatch Global Ltd. Brook Court, Whittington Hall, Whittington Road, Worcester, WR5 2RX

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